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Refund policy

Your satisfaction is our priority. If something isn’t quite right with your purchase, you’ll find all the relevant information below about returns, refunds, and exchanges.

Important Information

  • Return Window: Within 30 days of receiving your order
  • Restocking Fees: None
  • Refund Processing Time: Up to 7 days after approval
  • Return Shipping Costs:
    - If the item is defective, faulty, or incorrect → Styled House covers the cost
    - If returned for change of mind or incorrect choice → customer covers the cost

    Return Address:
    Styled House
    Dissel 17, 6852 DP Huissen
    The Netherlands

Return Period

You have 30 days from the day you receive your order to return items. To begin the process, please email us at support@styledhouse.com. Items must be unused, unworn, in their original packaging, and with all tags attached to be eligible for a return. Returns requested after 30 days will not be accepted.

How to Return an Item

  1. Contact Us: Email support@styledhouse.com with your order number and reason for return. Returns without prior approval cannot be processed.

  2. Return Instructions: Once approved, we’ll send you step-by-step instructions for the return.

  3. Packaging: Ensure the item is securely packaged to avoid damage in transit.

  4. Return Costs: As stated above, costs depend on whether the return is due to fault/defect or change of mind. Use a shipping service with tracking.

Refunds

Once we’ve received and inspected your returned item, we will issue a refund to your original payment method within 7 business days of approval. No restocking fees apply.

Please note: your bank or card provider may require additional time (up to 15 business days) to make the refund visible in your account.

Exchanges

If you’d like to exchange an item, please contact us at support@styledhouse.com. The fastest way is to return the original item first; once accepted, you can place a new order for the replacement.

Order Cancellations

You may cancel your order within one hour of placing it. To cancel your order, please email us at support@styledhouse.com. After this timeframe, the order will be processed and can no longer be cancelled. If you still decide not to keep your purchase, you can make use of our regular return procedure.

Faulty or Incorrect Items

If you’ve received a faulty or incorrect item, please email us within 48 hours at support@styledhouse.com and include photos of the issue.
We’ll resolve it promptly and arrange a replacement or alternative solution.

Model Cancellation Form

To exercise your 30-day right of withdrawal, you may use this model form:

[To: Styled House, Dissel 17, 6852 DP Huissen, The Netherlands (support@styledhouse.com)  

I/We [consumer name] hereby give notice that I/we cancel my/our contract of sale of the following goods: [insert description]  

Ordered on [date] / Received on [date]  

Name of consumer(s):  
Address of consumer(s):  
Signature of consumer(s) (only if submitted on paper):  
Date:]

Your UK Statutory Rights

Under the UK Consumer Rights Act 2015, you are entitled to certain protections:
  • If a product is faulty, unsafe, or materially different from its description, you may request a full refund within 30 days of delivery.
  • After 30 days and within 6 months, you may request a repair or replacement. If that is not possible, a partial refund may be offered.
  • These rights only apply where a genuine defect or error exists at the time of delivery. They do not cover returns for change of mind, incorrect size or fit, or damage caused by misuse or normal wear and tear.
Nothing in this policy affects your statutory rights under UK law.

Contact Information

If you have any questions or concerns, feel free to reach out. We’re happy to help.

Shop name: Styled House

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)

Company information

  • VAT number: NL004293818B26
  • Chamber of Commerce number: 86696645
  • Physical address: Dissel 17, Huissen, 6852 DP, The Netherlands