Refund policy

Your satisfaction is our priority. If something isn’t quite right with your purchase, you’ll find all the relevant information below about returns, refunds, and exchanges.

Important Information

  • Return Window: Within 30 days of receiving your order
  • Restocking Fees: None
  • Refund Processing Time: Up to 7 days after approval
  • Return Shipping Costs:
    If returned for change of mind, dissatisfaction or incorrect choice → customer covers the cost

Return Period

You have 30 days from the day you receive your order to return items. To begin the process, please email us at support@styledhouse.com. Items must be unused, unworn, in their original packaging, and with all tags attached to be eligible for a return. Returns requested after 30 days will not be accepted.

How to Return an Item

  1. Contact Us: Email support@styledhouse.com with your order number and reason for return. Returns without prior approval cannot be processed.

  2. Return Instructions: Once approved, we’ll send you step-by-step instructions for the return.

  3. Packaging: Ensure the item is securely packaged to avoid damage in transit.

  4. Return Costs: For change-of-mind, dissatisfaction, or incorrect choice returns, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Return shipping costs will depend on your location and the carrier you choose. Please contact us before returning any items.

Refunds

Once we’ve received and inspected your returned item, we will issue a refund to your original payment method within 7 business days of approval. No restocking fees apply.

Please note: your bank or card provider may require additional time (up to 15 business days) to make the refund visible in your account.

Exchanges

If you’d like to exchange an item, please contact us at support@styledhouse.com. The fastest way is to return the original item first; once accepted, you can place a new order for the replacement.

Order Cancellations

You may cancel your order within one hour of placing it. To cancel your order, please email us at support@styledhouse.com. After this timeframe, the order will be processed and can no longer be cancelled. If you still decide not to keep your purchase, you can make use of our regular return procedure.

Faulty or Damaged Items

If you’ve received a faulty or damaged item, please email us within 48 hours at support@styledhouse.com and include photos of the issue.
We’ll resolve it promptly and arrange a replacement or alternative solution.

Model Cancellation Form

To exercise your 30-day right of withdrawal, you may use this model form:

[To: Styled House, Dissel 17, 6852 DP Huissen, The Netherlands (support@styledhouse.com)  

I/We [consumer name] hereby give notice that I/we cancel my/our contract of sale of the following goods: [insert description]  

Ordered on [date] / Received on [date]  

Name of consumer(s):  
Address of consumer(s):  
Signature of consumer(s) (only if submitted on paper):  
Date:]


Contact Information

If you have any questions or concerns, feel free to reach out. We’re happy to help.

Shop name: Styled House

Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)

Company information:

  • VAT number: NL004293818B26
  • Chamber of Commerce number: 86696645
  • Physical address: Dissel 17, Huissen, 6852 DP, The Netherlands